training

Talent Acquisition and Retention
Assessment Centre Design and Delivery – 2 days
A fair and objective recruitment methodology helping you to achieve better-matched people to jobs.
This course is for HR professionals and organisation managers who wish to design and implement assessment centre methodology for the purposes of fairer and better recruitment outcomes or to identify development needs in future leaders.  This methodology will best reduce the likelihood of appeals. Participants are recommended to also attend Behavioural Based Interviewing and Reference Checking

Behavioural Based Interviewing and Reference Checking – 1 Day
How to gain the information you really need to make your recruitment decision.
This course covers the art and science of creating and carrying out behavioural based telephone and face-to-face questioning. Discover the legal and psychological ramifications and the subtleties of getting the information you really need.

Generation Y – 1 Day
Attracting, managing for potential and retaining this new breed.
After feedback from her Government clients that generation Y’s are just not loyal Isabelle put this course together. It is relevant for any manager or team leader who seeks to engage and retain Generation Y staff. Find out how this demographic view the world of work and their place in it. Identify how to tap into their key drivers and avoid the pitfalls that so many speak about in their work relationships with this high energy/low loyalty group.

Communication Skills
This would be a great job if it weren’t for the customers! – 2 Day
How to thrive in challenging customer facing environments.
This course uses McKinsey research to uncover your customer loyalty profiles. Participants will start to see and respond to individual customer loyalty patterns. We cover learned optimism and the essential tenets of EQ; both of these factor in increasing the capability of customer service agents and the enjoyment people gain from customer facing roles. Participants will take from the course a personal plan on how to build increased loyalty in their top ten clients.

Dealing with Difficult Clients – 1 Day (replaces Human Factor Analysis in Communications that work)
Learn why perfectly ordinary citizens turn into Godzilla and how to turn them into your most loyal advocates.
Learners will identify core personality drivers that relate to their clients and explore what happens to us all when these are thwarted. A course to promote a depth of understanding of people that includes experiential learning techniques to truly allow for genuine empathy and lowered stress levels required to turn the scariest of upset clients into loyal advocates.

Advanced Facilitiation Skills – 2 Day
How to maximise participant engagement to create enthralling training sessions.
Challenged by multiple language and cultural backgrounds?
Seeking new ways to package your expert knowledge so learners will walk away with comprehensive understanding and changed behaviours? Come to this two-day workshop to polish your presentation and facilitation skills. You will walk away with tools and tips for tailoring and delivering your material to engage and enthral your audience. In the workshop you will:
• gain clarity on your essential learner take-outs
• discover the barriers to learning and how to clear them
• build self-awareness around your natural strengths as a trainer
• broaden your repertoire of delivery styles, from action-packed to hushed absorption.
This workshop is participative and designed for people who are currently lecturing, training or facilitating group learning.

Career Transition
Making Recruiters Work for You! – 1 Day
How to stand out in the candidate market and have recruiters chasing you.
This workshop is for people seeking a career change and needing to better understand the world of agency recruitment. This course uncovers the inside world of recruiters and reveals what they are really looking for in candidates. Find out how to identify the professionals from the cowboys. Plan how to build partnerships with a select few that that can truly be career partners for you.
This workshop will cover how to:
• write the CV that will get you the interview,
• strategically contact the right recruiters, (and make it past the voicemail!),
• perform well at interview, (different interview styles and expectations),
• understand your legal rights and obligations, and
• build a psychological contract with those recruiters that truly understand your value proposition in the market.
Isabelle has been a top performing recruiter and recruitment manager achieving award winning results year on year. She delivers training to Masters Graduates on how to impress recruiters and provides a no-holds-barred approach to what agency life is really like. In this workshop you will discover how to compel recruiters to represent you for the job you’ll love. Participants should bring their latest CV.

‘Isabelle created a supportive learning environment which encouraged participation and sharing in a group of strong leaders where this is dangerous territory! Her understanding of the tools and ability to communicate to a diverse group of individuals was excellent. Isabelle’s coaching style, her follow-up, sincerity and knowledge has enabled me to take my own leadership capabilities to the next level.’

Trent Short
Manager Sales  and Marketing 
Tanner Menzies